Shipping policy

Shipping Fee
A flat shipping fee of $15 applies to all orders.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.

Estimated Delivery Time

Once your order has been shipped, delivery is generally expected within 5–10 business days.

Please note that delivery times are estimates and may vary depending on your location, the shipping carrier, weather conditions, customs processing, and other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be included whenever available so you can follow the progress of your delivery.

Shipping Address

Please review your shipping information carefully before completing your order. Customers are responsible for providing a complete and accurate delivery address.

AURA LAB cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

Delayed or Lost Packages

Occasionally, packages may experience unexpected delays while in transit. If your order appears to be significantly delayed or lost, please contact our customer support team and provide your order number and tracking information, if available.

We will work with the shipping carrier to investigate the issue and assist you with the next appropriate steps.

International Shipping

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Any such charges are determined by local authorities and are the responsibility of the customer. Customs processing may also affect the estimated delivery time.

Contact Us

If you have any questions about shipping, delivery, or the status of your order, please contact our customer support team and include your order number so we can assist you as quickly as possible.